Splash 247

Account Manager

Direct Search Asia Published: August 10, 2017
Job Type


Our client is one of the Fortune 500 company, focus in freight management, logistics solutions and transportation solutions globally.

The role:

  • Strengthen relationships with existing house accounts.
  • Penetrate organizational structure for house accounts and develop relationships at all levels beyond main point of contact.
  • Understand customers' business and strategy and company role with the customer.
  • Ensure customer satisfaction and follow up.
  • Communicate service issues to Department Managers/Supervisors.
  • Action items lists maintained and updated weekly for follow up items.
  • Identify opportunities and grow business from existing house accounts.
  • Assist with collections when needed.
  • Manage client profiles - separated out by location.
  • Build territory maps showing number of accounts located in each city – update monthly
  • Teamsell input & management for significant calls.
  • Involve sales and operations at appropriate times.
  • Share weekly schedule with all Departments to help coordinate and participate in joint account visits.
  • Turn major business opportunities and proposals over to Sales and operational issues to Ops.
  • Management of Business Reviews – goal is to have a minimum of one per account per year
  • Continually seek improvement in procedures and services to create more efficient and cost effective operations.
  • Assume lead responsibility for the efficient delivery of all local (branch) services.
  • Assist, and if needed, spearhead problem resolution for issues outside of local branch.
  • Insure that a functioning and agreed upon invoicing - payment process is in place.
  • Meet with the local customer to maintain customer information and satisfaction.
  • Be dedicated to the success of company and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business

The requirement:

  • Diploma or Degree in any discipline
  • At least 2 years of experience in the freight forwarding industry
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Good Microsoft Office skills (Excel, Word etc.)
  • Fluent in English
  • Proactive, strong organizational skills


Visit www.directsearchasia.com/vacancies and follow us on LinkedIn for more information and opportunities 


Registration No: 201425475W

EA License No: 14C7312

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