Splash 247

Assistant Service Manager (Marine/Mechanical)

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Direct Search Asia Published: August 10, 2017
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Description

My client, an international MNC manufacturer of engine is on the lookout for a Assistant Service Manager/Service Manager to join their team here in Singapore. The ideal candidate must have 1 or 3 years of leadership experience and must have up to 8 years of mechanical experience in the Maritime or Automotive industry.

Responsiblities:

  • Manage a team of service engineers in Singapore and region
  • Provide training to internal and external team
  • Managing warranty claims and complaints
  • Ensure that all engineers are operationally ready
  • Ensure that engineers arrived to designated site on time
  • Provide expert technical advice to internal and external sales team
  • Keep abreast of latest technological development and new products
  • Act as the main client interface in sharing, educating and resolving all complex technical issues and queries with the objective of maintaining high customer satisfaction level
  • Educate and keep customers informed on quality improvements on our prodcuts and changes to our products
  • Continously identify training and developmental needs of service engineers

Requirements:

  • Diploma or Degree in Mechanical
  • 8 years of experience as a Service Engineers/Service Technician
  • 3 years of assisting in managing a team or leading a team directly
  • Strong product knowledge of marine mechanical equipment will be an added advantage

 

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