Splash 247

Local Account Manager

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Attention! This job posting is 18 days old and might be already filled.
Direct Search Asia Published: May 12, 2017
Job Type
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Description

The company

Our client is one of the Fortune 500 company, focus in freight management, logistics solutions and transportation solutions globally.

The role:

·         Strengthen relationships with existing house accounts.

·         Penetrate organizational structure for house accounts and develop relationships at all levels beyond main point of contact.

·         Understand customers' business and strategy and company role with the customer.

·         Ensure customer satisfaction and follow up.

·         Communicate service issues to Department Managers/Supervisors.

·         Action items lists maintained and updated weekly for follow up items.

·         Identify opportunities and grow business from existing house accounts.

·         Assist with collections when needed.

·         Manage client profiles - separated out by location.

·         Build territory maps showing number of accounts located in each city – update monthly

·         Teamsell input & management for significant calls.

·         Involve sales and operations at appropriate times.

·         Share weekly schedule with all Departments to help coordinate and participate in joint account visits.

·         Turn major business opportunities and proposals over to Sales and operational issues to Ops.

·         Management of Business Reviews – goal is to have a minimum of one per account per year

·         Continually seek improvement in procedures and services to create more efficient and cost effective operations.

·         Assume lead responsibility for the efficient delivery of all local (branch) services.

·         Assist, and if needed, spearhead problem resolution for issues outside of local branch.

·         Insure that a functioning and agreed upon invoicing - payment process is in place.

·         Meet with the local customer to maintain customer information and satisfaction.

·         Be dedicated to the success of company and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business!

 

The requirement:

·         Diploma or Degree in any discipline

·         At least 2 years of experience in the freight forwarding industry

  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Good Microsoft Office skills (Excel, Word etc.)
  • Fluent in English
  • Proactive, strong organizational skills

 

Visit www.directsearchasia.com/vacancies and follow us on LinkedIn for more information and opportunities 

 

Registration No: 201425475W

EA License No: 14C7312

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