Splash 247

Network Helpdesk Support

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Talent-Merge Pte Ltd Published: July 14, 2017
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Description

Responsibilities:

  • Provide 1st level technical support to customers on satellite and connectivity issue
  • Response to user requests & incident / problems via online / phone / email & log
  • Escalate issues related to systems, hardware or software issues to level 2 support when required
  • Ability to understand internal users’ needs and provide appropriate solutions
  • Consistently deliver excellent quality service to our internal users to achieve total customer satisfaction

Requirements:

  • Diploma in related engineering discipline with 2 years of technical helpdesk exposure
  • Good knowledge on wireless, routing and network
  • Able to troubleshoot and resolve technical problems with minimum supervision
  • Good verbal/ written communication skills
  • Customer service mindset and a pro-active attitude when dealing with users

 

Interested candidates, kindly attach your updated resume with recent photo.
We regret that only short-listed candidates will be notified.

Michelle Lu | R1103726 | 16C7858

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