Splash 247

Ocean Export Customer Service Executive

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Direct Search Asia Published: May 12, 2017
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Description

The company

Our client is one of the Fortune 500 company, focus in freight management, logistics solutions and transportation solutions globally.

The role:

·         Coordinate, arrange and ensure shipments timely for customers.

·         Arrange documents for international transportation

·         Coordinate and negotiate rates with contracted vendors in procuring space and services.

·         Ensure accurate and timely client and vendors billing.

  • Ensure accurate and timely data entry into our operating system.
  • Interact with our customers in arranging their international export shipments, meeting customer service standards.
  • Meet compliance at all times to regulations.  This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency.
  • Ensure all customers standard operating procedures are followed as per the DLSOP.
  • Work with the team on meeting KPI standards, as per the company’s procedures.
  • Monitor shipment reports to ensure total customer satisfaction
  • Support supervisor in daily review statistics, audit and customer reporting

 

The requirement:

·         Diploma or Degree in any discipline

·         At least 1 year experience in the freight/supply chain industry

  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Good Microsoft Office skills (Excel, Word etc.)
  • Fluent in English
  • Proactive, strong organizational skills

 

Visit www.directsearchasia.com/vacancies and follow us on LinkedIn for more information and opportunities 

 

Registration No: 201425475W

EA License No: 14C7312

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