Splash 247

Ocean Export Customer Service

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Direct Search Asia Published: April 21, 2017
Job Type


The company

Our client is one  of the Fortune 500 company, focus in freight management, logistics solutions and transportation solutions globally.

The role:

  • Ensure smooth and timely freight process flow.
  • Prepare various documents for international transportation.
  • Coordinate and negotiate rates with our contracted vendors in procuring space and services.
  • Ensure accurate and timely client and vendors billing.
  • Ensure accurate and timely data entry into our operating system.
  • Interact with our customers in arranging their international export shipments, meeting customer service standards.
  • Meet compliance at all times to regulations.  This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency.
  • Ensure all customers standard operating procedures are followed as per Customer SOP.
  • Work with the team on meeting KPI standards, as per the company’s procedures.
  • Monitor shipment reports to ensure total customer satisfaction
  • Overseas communications

Support the supervisor in the following areas:

  • Daily review Stat 1 and operational reports and work with team on updating event codes
  • Audit files and work with the team on meeting operating process standards
  • Build and maintaining strong relationships with vendors (Shipping lines, trucking companies, and others) and customers.
  • Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.

The requirements:

  • At least a Diploma in any discipline.
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Good Microsoft Office skills (Excel, Word etc.).
  • Pro-active, strong organizational skills.
  • Fluent in English
  • Emotional resilience
  • Self-reflecting and open to feedback
  • Initiative and ability to work in autonomy


Visit www.directsearchasia.com/vacancies and follow us on LinkedIn for more information and opportunities 


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