Splash 247

Regional Client Manager

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Direct Search Asia Published: July 14, 2017
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Description

The company

Our client is one of the leading 3PL who has extensive network and presence in Asia, Europe, North & South America. The client provides consultative customised airfreight, ocean freight, local transportation, rail, multimodal, warehousing and distribution solutions globally.

The role

  • Engage, front and support customers in business/process issues and queries for presales, existing and post-sales accounts to ensure customer requirements can be met within scope
  • Function as the control tower to coordinate and collaborate with the countries to execute the requirements of the customer
  • Support, administer and monitor processes through development of business key
  • performance indicators with customer to ensure continuity in relations and processes
  • Responsible for regional performance management and monitor each country’s KPIsand ensure that they consistently perform within the target
  • Responsible for leading and coordinating new product launches (NPIs), developing and implementing solutions, process improvement activities and implementing new businesses to contribute to project success and business growth
  • Responsible for contingency planning, risk mitigation process and change management in coordination and collaboration with respective internal subject matter experts in this area
  • Proactively identify cost savings and process initiatives that would derive benefit for the customer
  • Collaborate with assigned KAM to support/execute annual account strategy plans to jointly contribute in the development of the account(s)
  • Support in pricing requests/queries (where applicable) to ensure timely response tocustomer and increase customer satisfaction
  • Analyze reports to inform risk/growth opportunities for internal and external parties toenable them to adjust activities and make informed decisions
  • Provide and practice optimal service and product quality to customers and processes to reduce customer defection and ensure sustainability of accounts
  • Develop and/or maintain an overview of account status and report as required and facilitate sharing of know-how about key accounts/programs with the rest of the organizational units involved
  • Coordinate, execute and maintain administrative processes and systems to ensure effective and efficient processes, techniques and systems.

The requirement

  • Preferably 4-6 years experiences in the logistics industry or in an operations or customer service environment
  • Knowledge and understanding of international logistics operations across multiple modes.
  • The position requires some travel, domestically and internationally, and the associated intercultural competence & global thinking, and comprehensive knowledge and understanding of global integrated logistics requirements and solutions, across all logistics modes
  • Language skills preferred – fluency in English (written and spoken), Chinese speaking preferred due to the business activities in North Asia
  • Experience in international 3PL business
  • Experience in regional operations management and customer operations
  • Distinctive assertiveness, critical decision-making and analytical skills
  • Customer-oriented and able to promote high performance culture
  • Distinctive intercultural competencies
  • Acts and presents easily at executive level
  • Excellent people management and communication skills

 

Visit www.directsearchasia.com/vacancies and follow us on LinkedIn for more information and opportunities 

 

Registration No: 201425475W

 

EA License No: 14C7312

 

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