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Service Delivery Manager

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Flagship Management Published: August 10, 2017
Job Type


Our client, an international leader in providing software solutions to the maritime and oil/gas industries, is looking for a Regional Service Delivery Manager to lead the delivery of services and solutions to the current base of customers.  In this role, you will manage both the customer service team and the project management team, providing a high level of service to the customer while ensuring that all delivery revenue and cost are in line with budgets and on a timely basis.  You will also work with the customer service team to ensure that all service requests are being met on a timely and efficient manner.   In this role, you will develop relationships with the current customer base and act as the senior point of contact for any post sale satisfaction issues.

We are looking for someone with the following:

  • University degree, Business or Information Systems preferred
  • 10 plus years of service/project management experience in the software industry
  • Must be comfortable in front of customers, able to discuss projects, service issues and able to identify/capture new opportunities
  • Previous experience with both account development and customer relationship management
  • Experience leading service and customer services teams, including setting performance indicators to ensure goals are being met
  • Able to effectively communicate and interact with senior internal stakeholders
  • Previous experience in the software strongly preferred
  • Must be currently authorized to work in the United States, no visa or sponsorship opportunities at this time
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