Splash 247

Service Desk Representative

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Direct Search Asia Published: July 14, 2017
Job Type
Category

Description

Our client, an international MNC that provides services & equipment to the Marine & Offshore industry is on the lookout for a Service Desk Representative to join their team in Singapore.

 Responsibilities:

  • Being the first point of contact for compnay organization and customers.
  • Handling all requests received by phone or mail in a professional way with the aim to satisfy customers.
  • Taking in charge, qualifying and logging the requests in the ticketing system.
  • Assisting and advising customers in their demands in the domains of technical support on products and services usage, provisioning and billing.
  • Analyzing requests and complaints, performing first level diagnostic and applying solutions, which must be a standard ones.
  • Registering all information regarding the requests of the client in the ticketing system and forwarding those to specialized second line service when standard procedures can not be applied.
  • Keeping the customer informed about all evolution of his request status on a daily basis.
  • Processing activations, de-activations suspensions, un-suspensions requests from customers on the whole range of company products and services.
  • Respecting and having in mind the targets of Service Desk Department.
  • Other ad hoc jobs when assigned by supervisors

Requirements:

  • Diploma or Degree in Telecomunnication/Electrical/Electronics
  • Able to work on shift, inlcuding weekends and public holidays
  • Ability to communicate in fluent english language
  • Only candidates with the rights to live and work in Singapore will be considered
  • Fresh graduate are welcome

 

Visit www.directsearchasia.com/vacancies and follow us on LinkedIn for more information and opportunities 

 

Registration No: 201425475W

EA License No: 14C7312

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