China Cosco Shipping has managed to recover part of the company’s US network system after it was hit by a cyber attack on Tuesday last week.
According to the latest update Cosco US provided to customers on Sunday, the company’s internet phone service and company email is back to normal, however the public mailbox for customer services is not ready yet.
Additionally, toriginal bill of landing services and cargo transfer services through the US rail system have also returned to normal.
Cosco has asked customers to continue using the alternative emails provided by the company.
For the time being, the company’s hazardous cargo and awkward cargo booking is still suspended due to the network breakdown.
“Currently, the global network of Cosco Shipping Lines is stable and secure. The network applications in the Americas are being recovered gradually. Continuous and steady business operations are being carried out on a global scale,” Cosco said in a notice to customers.
Cosco expects the email service in the Americas region to be restored this week.