Claims Assistant

Direct Search Global
August 6, 2022
Singapore, Singapore
Job Type


  • To act in accordance with, drive, and further the aims set out in the claims vision: “to continually push the boundaries of customer excellence through an empowered, collaborative and innovative approach to claims; to be the envy of the market”, always demonstrating and upholding the Canopius claims values.


Overview of role:

  • To report to Lilien Lim, Claims Manager, proactively providing administrative assistance to the team and with and the handling of claims.
  • To continuously look for better ways of doing things and to suggest process or other enhancements, where appropriate.
  • Contribute to project work, when required.
  • To develop a thorough understanding of the underwriting and claims portfolio across the classes of business.
  • To be the main contact point between WNS and the other internal stakeholders on the administrative tasks, including:
  • Providing policy references, insured names etc. to WNS for claim registration
  • Advising WNS on the right DOL in the event if the loss date falls out of the policy period (if loss is tagged to declaration period instead of policy period)
  • Providing payment instructions to WNS
  • For cases where we are unable to locate the claim file, to check with WNS on claim reference. If WNS has missed out on registration
  • To assist in information exchange with Underwriters, including:
  • seeking underwriters’ advice when we are unable to locate the right policy or insured
  • checking on the correct declaration year
  • Compiling claims statistics
  • Reconciling claims data provided by underwriters with that on our systems
  • Assist with tasks that involve the Finance function, such as:
  • Booking of entries in Subscribe
  • Advising Finance if there are issues on the PRF template
  • Perform ad-hoc admin tasks, including, but not limited to:
  • Request to brokers and/or experts to issue invoices for Canopius share
  • Follow up with WNS on payment status (including new payees)
  • Assist to inform brokers on payment status
  • Attending to instructions in accordance with the Canopius Claims Manual, ensuring that all regulatory requirements are met, and that controls are operating effectively by achieving KPIs.
  • Quantitative reporting e.g., running reports on systems or answering queries related to systems’ generated reports.
  • Attend technical meetings regarding any updates/processes with regards to Canopius’ internal systems.