Customer Service Executive

Direct Search Global Published: July 4, 2019
Selangor, Malaysia
Job Type


The company

Our client is one of the renowned international logistics company, a stable and independent organization has over 50 offices across 16 countries.

The role

  • Support sales people in handling and monitoring business they secured.
  • Coordinate and monitor shipment from shipment confirmation up to job is closed.
  • Deal with all parties involved and make sure they deliver as expected: overseas partners, vendors, internal departments, and customer.
  • Create and develop good relationship in order to obtain customer’s loyalty.
  • Make sure expectations & KPI of customers are met at all times.
  • Identify root causes issues and raise to management if customer is complaining about the service.
  • Support sales team to identify additional business opportunities (farming) with the customer & voice out opportunities to the sales in charge.
  • Update the shipment monitoring tool (SMARTSHEET).
  • Consolidate monthly statistics to management (if requested)
  • Back up colleagues or other department when needed and as per request of management.
  • Visit customers / vendors up on request of sales in charge or management.


The requirement

  • Diploma or Degree in Logistics Management
  • At least 3 years in customer service of air and sea freight would be highly desirable.
  • Proficient in all Microsoft Office applications.
  • Good communication skills in English.
  • Must be energetic, team player and customer centric.



Visit and follow us on LinkedIn for more information and opportunities


Registration No: 201425475W

EA License No: 14C7312


If you feel you fit the criteria and would like to take your career to the next step then please apply via the website or forward your CV to

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