Director of Technical Support-Engines

Flagship Management Published: August 13, 2019
Location
International, United Arab Emirates
Job Type
Category

Description

 

Our client is an international engineering firm engaged in the development and delivery of high performance marine engines.
They are currently looking for an experienced engineering professional with a specific skillset and experience that will enable the company to ensure excellent standards of service support.
The successful candidate will be engaged in the following activities, amongst others:
  • Working with production and development engineering teams to establish timely solutions to technical issues
  • Develop processes and procedures to ensure strong client reporting on technical and service issues
  • Set standards for aftersales service quality working with the sales and engineering teams
  • Develop companywide aftersales and technical support strategies
The successful candidate will have the following skills and experience:
  • A strong background in a relevant engineering discipline, i.e. diesel engine manufacture, automotive engine manufacture, etc
  • A minimum of 5 years experience in a technical support management position
  • Strong experience in Root Cause Analysis techniques
  • Excellent communicator, ability to achieve buy-in from multiple teams to deliver technical support excellence
  • Strong quality assurance focus
  • Must have a pre-existing entitlement to work in the UK
In return for the above, you can expect an excellent career and remuneration prospects with a company undergoing rapid development.
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