Manager – Air Export

Direct Search Asia Published: April 13, 2018
Selangor, Malaysia, Malaysia
Job Type



The company

Our client is one of the international global logistics player who specialises in freight management, logistics solutions and transportation solutions globally.

The role:

Administration and Personnel Management

  • Guide, mentor and coach your team.
  • Recruit, supervise, review and evaluate staff performance and appraisal.
  • Conduct meetings, goal setting, review department goals and business plan together with respective Division Head.


  • Monitor and improve key departmental productivity indicators.
  • Prepare, execute, monitor and update at regular intervals the business plan for the department
  • Ensure compliance of internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
  • Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
  • Ensure all customers standard operating procedures are documented and kept up to date in the Customer Standard Operating Procedures database.
  • Build and maintain strong relationships with vendors (airlines, trucking companies, and others)
  • Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
  • Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.


  • Assist Country Manager with preparation of annual department budget.
  • Monthly department review with Country Manager to review the productivity results and goals.
  • Review, understand and focus on improving department freight yields and profitability.
  • Support Accounts Receivable and proactively work to maintain accounts payment within 30 days.
  • Ensure company credit procedures are followed and utilized effectively.
  • Manage accounts payable to vendors (airlines, truckers etc.)  utilizing BNP.
  • Manage intercompany accounting discrepancies thru reporting.
  • Review Daily Branch Revenue report (Daily).
  • Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed.


Sales and Marketing (and Growth)

  • Work with sales, customer retention and development, and account management to maintain and develop relationships with current customers, and to develop and bring new customers into the department
  • Ensure Customer reviews are completed with your regular customers.
  • Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
  • Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
  • Take an active role in the transition of new business/ updates to existing business.

Expectation from Superior:

  • To provide market competitive rates / charges to our branch Sales / CRD teams and Network Sales teams.
  • Support operations and sales team with Air product knowledge where required via joint sales call.
  • Grow Air Export business via joint sales and product calls to customers.
  • Support in preparing strategic and tactical business plan with Country Manager.
  • Update branch Management and Country Manager on key air product updates and issues.
  • To take up additional tasks as required to meet the Department’s needs.


  • Degree in any discipline.
  • At least 8 years of experience in the Airfreight Logistics Industry.
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Good communication skills in English
  • Good Microsoft Office skills (Excel, Word etc.)
  • Proven leadership/supervisory experience

Visit and follow us on LinkedIn for more information and opportunities 

Registration No: 201425475W

EA License No: 14C7312


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