Manager Social Media Reporting & Crisis Management

Direct Search Global
September 18, 2020
Malaysia, Malaysia
Job Type



  • Manage Social Media channels, creating engagements, responses, conversions and etc.
  • Identify new opportunities for social content-led strategies across all channels.
  • Utilize social insights and potential new technological platforms to enhance social opportunities for business, brand awareness, and customer retention.
  • Analyze data insights from social listening tools, to determine business opportunities
  • Liaise with partner agencies to leverage existing marketing / media programs to grow brand communities, followers and etc
  • Monitor, communicate and improve the results of social channel activities – partner with data analyst / vendor, to provide insights on analytic reports
  • Communicate effectively with various departmental heads and serve as the primary liaison between all agency business leads and the social team
  • Govern social media channels and content tactics.
  • Work with latest marketing funnels, digital marketing strategies, AGILE working methods.
  • Partner with Branding department to promote social business and brand consistency throughout businesses and subsidiaries, and align social activities with overall campaign planning and deployment for each account
  • Work closely with agencies across a range of social activities including the implementation of social media strategic and operational processes based on Digital Communications framework
  • Coach executives on managing social media accounts, communications and strategic plans.
  • Lead development of ongoing communication strategy and editorial calendar based on marketing objectives.


  • Social Media listening tools (Talkwalker, meltwater)
  • Social Media Management tools (Falcon IO, Hubspot, Sprout Social, Hootsuite
  • Crisis Management
  • Adobe (added advantage)
  • Animation and video tools (added advantage)
  • Possess excellent verbal and written communication skills (including proofreading), and have expert knowledge of social networking channels


  • Degree in Computing, Computer science, digital marketing, communications or equivalent
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