Overall responsibility for propulsion equipment repairs in the Americas Region
- Strong Managerial skills so as to properly manage a service team of upwards of 20 technicians
- When required, perform service calls which include tear-down and overhauls.
- Provide technical supervision and oversight to the service technicians as well as to
- Make service sales calls to new and existing customers in the territory.
- Development of the service technicians within the service department which includes,
but not limited to, recruiting, training, evaluating, etc.
- Research and development of a service network in locations that are
strategic to the growth of the company.
- Responsible for making sure that parts orders are being handled as expeditiously as
- Develop and submit quotes for service work as the need arises.
- Track service rates of competitors to insure that rates are
competitive and in line with others.
- Review all invoices for parts and service prior to being submitted to the customer.
The service manager is also responsible for getting these invoices out in a timely
- Be the lead trainer for the propulsion system.
- Responsible for the inventory of parts which entails developing a proper list of items
as well as an inventory management control system.
- Duties will include, but are not limited to, insuring that the service technicians are
communicating with customers, opening and closing work orders, and coordinating
the work-scope with customers.
- Carry out vessel inspections on equipment.
- Participation in strategic discussions on business development in the territory.
- Reporting on a monthly basis the service market situation and business activity to the
- Travel abroad to receive the appropriate training and experience necessary to
maintain proper knowledge of equipment at a level commensurate
with other specialists within the industry.
- Look for other opportunities for service growth within the product range where our
core companies lie.
- At least 10 years of service work as a service technicians, chief engineer or port engineer with competency in propulsion machinery
- In-depth knowledge of rotating equipment/machinery.
- Strongknowledge within the use of PLC’s and industrial controllers.
- General knowledge in automation and standards within industrial interfacing.
- Good computer skills. Working knowledge of Microsoft office software is required.
- Strong knowledge of IACS rules and Flag State rules & regulation for repairs.
- Ability to travel moderately (approx. 25%).
- Must be able to present material in an understandable fashion when doing training.
- Excellent interpersonal and communication skills.