Supervisor, Airfreight Export

Direct Search Asia Published: April 13, 2018
KLIA Sepang, Malaysia, Malaysia
Job Type


The company

Our client is one of the Fortune 500 company, focus in freight management, logistics solutions and transportation solutions globally.

The role:

  • To supervise a shift/team of operations staff to handle operational functions of the department as below to ensure smoothness, timeliness, correctness & accuracy,
    • Cargo handling/monitoring & vendors monitoring.
    • Custom form preparation & their formalities.
    • AEX warehouse keeping.
    • Shipment related reports.
  • To monitor vendors’ performance to ensure they meet company & departmental objectives & goals & customers’ (internal & external) requirements & expectations.
  • To solve Air Export operational problems, ie. Custom formality, non-compliance to carriers’ & FCZ requirements, shipment transferring between airlines & any other problems related to Air Export operations.
  • To communicate literally & verbally with custom authority, FCZ authority, carriers & any other parties related to Air Export operations.
  • To establish, maintain & foster close relationship with custom authority, FCZ authority, carriers & any other parties related to Air Export operations.
  • To communicate with both internal and external customers to solve operational problems & inquiries.
  • To be responsible & ensure all due function is completed within the same working day.
  • To be responsible for administration of staff attendance, punctuality, discipline & overtime control & approval.
  • To prepare daily operations report after all works done for afternoon shift.
  • To ensure all operational required materials/stocks are sufficient, to report to supervisor if stock insufficient.  To ensure staff store materials/stocks properly according to assigned locations.
  • To ensure self and office/facilities cleanliness, tidiness, safety & security.
  • To be accountable for the timeliness, accuracy & correctness of assigned job functions according to monthly roster.
  • To assist subordinates as and when necessary.
  • To ensure all processes and dealings comply to Company & Departmental SOP.
  • To take additional tasks as required to meet Company & Departmental needs.
  • To relieve AEX Operations Supervisor as and when necessary.

Expectation from Superior:

  • To ensure timeliness, accuracy & correctness of assigned job functions.
  • To maintain good attendance, punctuality & discipline all the time.
  • To be receptive in training.
  • To be a good Team player and leader.
  • To be flexible in problem solving and settlement of complaints.
  • To prepare & submit reports on time.
  • To ensure Company & Departmental SOP strictly followed by self & staff.
  • To maximize Company & Departmental profit & productivity.
  • To conduct regular on the job training.
  • To be proactive & positive.


  • Diploma or Degree in any discipline.
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Good communication skills in English
  • Good Microsoft Office skills (Excel, Word etc.)
  • Emotional resilience
  • Self-reflecting and open to feedback
  • Initiative and ability to work in autonomy
  • Role model of integrity and pride for all employees
  • Proven supervisory attitude

Working Locations: Sepang @ Malaysia Airlines Freight Forwarders Complex, KLIA Cargo Village

Visit and follow us on LinkedIn for more information and opportunities

Registration No: 201425475W

EA License No: 14C7312


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