Vessel IT Support Officer

Ignition Global Consulting Published: April 23, 2019
Singapore, Singapore
Job Type


Our client is an international ship manager, due to business expansion they are looking for a Vessel IT Support Officer to join the team.

In this position, you will be involved in:

  • Dealing with operational problems arising during the daily running of communications and computer systems onboard vessels; Problem determination and resolution of issues reported by vessels experiencing hardware or operational problems.
  • Proactive Maintenance of existing equipment, hardware including networking equipment.
  • First line troubleshooting of communication issues and escalation to service providers.
  • Installation and configuration of new equipment (e.g. Servers, Firewalls, Switches, PCs, printers, etc.)
  • Managing helpdesk tickets and completing tasks allocated from the Helpdesk system.
  • Carry out cybersecurity audits, assessment and implement risk mitigation measures.
  • Respond to cybersecurity incidents reported by vessels and resolve and/or escalate as required.
  • System health checks.
  • Maintaining records of systems & vessels supported.
  • Communication of completed work
  • Email / Phone support during weekends / public holidays
  • Any other tasks assigned by the Team Lead – Vessel Support, IT
  • Operations Manager and Group IS Support Manager

To excel in this position, you should have:

  • Good understanding of hardware such as desktops, laptops, printers, and serves
    Good understanding of software such as Windows 10 operating systems, Microsoft Active Directory Administration, Microsoft Exchange, etc
  • A diploma or a degree in Computer Science.
  • Knowledge of Server and PC operating systems and networking including the basic configuration of switches and routers.
  • Understanding of Marine satellite Communications systems
  • Experience in frontline support of IT systems
  • Capable of working in a customer focused environment
  • Familiarity or experience with shipboard communication and IT systems

This is an exciting opportunity to join an established company. Our client can offer an attractive salary based on experience.

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