Mediterranean Shipping Company’s (MSC) website is back up as is its booking site, MyMSC, after more than five days of being down in one of the worst IT outages experienced in liner shipping in recent years.
The company had earlier this week said the outage was limited to one of the company’s data centers in Geneva. It had earlier suggested it might have been the victim of a malware but has since declined to elaborate exactly how its IT infrastructure was brought down.
“While MSC considers this incident to be resolved, we remain focused and cautious in our approach to information technology and committed to minimising the risk of systems outages,” the company stated in a release from Geneva this morning.
Writing on LinkedIn yesterday, cyber security expert Lars Jensen, who is also one of the foremost names in container shipping analysis, wrote that within less than three years the three largest container lines have now been impacted by cyber incidents – Maersk in June 2017, Cosco in 2018, and now MSC.
“In every case it is clear, that one of the most important mitigating factors is the people – the ability to keep the business running without the use of the digital tools for an interim period,” Jensen wrote, adding: “A consequence of the pandemic will be a sharp acceleration in the use of digital tools – for a wide range of good reasons. This will also lead to a stronger dependence on the functioning of these tools.”