{"id":119339,"date":"2020-04-13T16:38:59","date_gmt":"2020-04-13T08:38:59","guid":{"rendered":"https:\/\/splash247.com\/?p=119339"},"modified":"2020-04-13T16:38:59","modified_gmt":"2020-04-13T08:38:59","slug":"msc-battles-to-keep-freight-moving-as-network-outage-stretches-into-fourth-day","status":"publish","type":"post","link":"https:\/\/splash247.com\/msc-battles-to-keep-freight-moving-as-network-outage-stretches-into-fourth-day\/","title":{"rendered":"MSC battles to keep freight moving as network outage stretches into fourth day"},"content":{"rendered":"<p>As Monday\u2019s <em>Daily Splash<\/em> newsletter readied to publish (<a href=\"http:\/\/eepurl.com\/bgtHkf\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"text-decoration: underline;\"><span style=\"color: #000080; text-decoration: underline;\">free sign up via this link<\/span><\/span><\/a>) the website of the world\u2019s second largest containerline, Mediterranean Shipping Company (MSC), remains down, due to \u2018Extended Maintenance\u2019. The site, as well as booking platform MyMSC, have been down for nearly 85 hours, the longest outage for a top five carrier since Maersk was hit by the NotPetya malware attack in 2017.<\/p>\n<p>MSC\u2019s latest announcement on its IT troubles &#8211; issued just after midnight Geneva time &#8211; states that the network outage is confined to its Swiss headquarters.<\/p>\n<p>\u201cMSC operates different IT systems to separate Headquarters from the Agencies network to ensure that in case of an issue they cannot affect each other. In this case, the outage is limited to one of the company\u2019s data centers in Geneva effecting solely some internal data processes, msc.com and MyMSC,\u201d the company stated.<\/p>\n<p>Whilst it has caused some of MSC\u2019s digital tools to be temporarily unavailable, MSC\u2019s global agencies network is not affected. All MSC departments, terminals and depots are serving customers as usual, the company claimed.<\/p>\n<p>Customers can continue to place bookings at online booking platforms such as INTTRA while they wait for MyMSC to restart.<\/p>\n<p>\u201cSignificant progress has already been made to solve the network outage in Geneva and MSC\u2019s team of experts continue to work tirelessly until the outage is over,\u201d the company stated after its IT department was forced to work marathon hours during the Easter weekend.<\/p>\n<p>MSC said earlier <a href=\"https:\/\/splash247.com\/msc-website-down-carrier-admits-it-might-have-been-hit-by-malware\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"text-decoration: underline;\"><span style=\"color: #000080; text-decoration: underline;\">it could have been hit by some form of malware<\/span><\/span><\/a> but has declined to elaborate further on how this IT outage occurred.<\/p>\n<p>\u201cThe priority under such circumstances is clearly to keep the business running, leveraging people instead of digital tools,\u201d analysts at Sea-Intelligence noted in their most recent Sunday Spotlight report.<\/p>\n<p>MSC\u2019s response to its sudden network outage has drawn praise in some quarters. Writing on LinkedIn over the weekend Otto Schacht, executive vice president for sea logistics at Kuehne + Nagel, wrote: \u201cWhat happens when systems are down in our industry? You need qualified people at both ends. MSC staff all over the world informed us yesterday within minutes what to do, CIO of MSC contacted me, our K\u00fchne + Nagel seafreight experts came up with good solutions. The teams MSC has in place are working very hard to deliver a smooth operation.\u201d<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-119346 aligncenter\" src=\"https:\/\/splash247.com\/wp-content\/uploads\/2020\/04\/MSC-1.png\" alt=\"\" width=\"701\" height=\"505\" srcset=\"https:\/\/splash247.com\/wp-content\/uploads\/2020\/04\/MSC-1.png 1371w, https:\/\/splash247.com\/wp-content\/uploads\/2020\/04\/MSC-1-300x216.png 300w, https:\/\/splash247.com\/wp-content\/uploads\/2020\/04\/MSC-1-1024x737.png 1024w, https:\/\/splash247.com\/wp-content\/uploads\/2020\/04\/MSC-1-768x553.png 768w\" sizes=\"(max-width: 701px) 100vw, 701px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>As Monday\u2019s Daily Splash newsletter readied to publish (free sign up via this link) the website of the world\u2019s second largest containerline, Mediterranean Shipping Company (MSC), remains down, due to \u2018Extended Maintenance\u2019. The site, as well as booking platform MyMSC, have been down for nearly 85 hours, the longest outage for a top five carrier &hellip;<\/p>\n","protected":false},"author":3,"featured_media":34346,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_ml_titleColor":"#000000","_ml_titleFont":"Roboto","_ml_titleFontSize":1.136,"_ml_titleFontWeight":"400","_ml_titleLineHeight":1.3,"_ml_metaColor":"#708090","_ml_metaFont":"Montserrat","_ml_metaFontSize":0.6785,"_ml_metaFontWeight":"400","_ml_metaLineHeight":0.92,"_ml_bodyColor":"#a9a9a9","_ml_bodyFont":"Open Sans","_ml_bodyFontSize":0.85,"_ml_bodyFontWeight":"400","_ml_bodyLineHeight":1.2,"_ml_wooPriceColor":"#666","_ml_wooPriceFont":"Open Sans","_ml_wooPriceFontSize":0.9,"_ml_wooPriceFontWeight":"400","_ml_wooPriceLineHeight":1.27,"_ml_headingColor":"#000","_ml_headingFont":"Merriweather","_ml_headingFontSize":2.02,"_ml_headingFontWeight":"700","_ml_headingLineHeight":1.47,"_mlglobal_userfontcolors":{"headingColorUser":[],"titleColorUser":[],"metaColorUser":[],"bodyColorUser":[],"wooPriceColorUser":[]},"_uag_custom_page_level_css":"","footnotes":""},"categories":[56,70,9],"tags":[103,1001],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>MSC battles to keep freight moving as network outage stretches into fourth day - Splash247<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/splash247.com\/msc-battles-to-keep-freight-moving-as-network-outage-stretches-into-fourth-day\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"MSC battles to keep freight moving as network outage stretches into fourth day - Splash247\" \/>\n<meta property=\"og:description\" content=\"As Monday\u2019s Daily Splash newsletter readied to publish (free sign up via this link) the website of the world\u2019s second largest containerline, Mediterranean Shipping Company (MSC), remains down, due to \u2018Extended Maintenance\u2019. 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In 2005 he pursued a freelance career and wrote for a variety of titles including taking on the role of Asia Editor at Seatrade magazine and China correspondent for Supply Chain Asia. 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The site, as well as booking platform MyMSC, have been down for nearly 85 hours, the longest outage for a top five carrier&hellip;","views":"128","_links":{"self":[{"href":"https:\/\/splash247.com\/wp-json\/wp\/v2\/posts\/119339"}],"collection":[{"href":"https:\/\/splash247.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/splash247.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/splash247.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/splash247.com\/wp-json\/wp\/v2\/comments?post=119339"}],"version-history":[{"count":0,"href":"https:\/\/splash247.com\/wp-json\/wp\/v2\/posts\/119339\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/splash247.com\/wp-json\/wp\/v2\/media\/34346"}],"wp:attachment":[{"href":"https:\/\/splash247.com\/wp-json\/wp\/v2\/media?parent=119339"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/splash247.com\/wp-json\/wp\/v2\/categories?post=119339"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/splash247.com\/wp-json\/wp\/v2\/tags?post=119339"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}