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CMA CGM cites ‘internal IT infrastructure issue’ as sites go down

CMA CGM has become the latest global carrier to be hit hard by IT issues with clients waking up this morning to find many of the brand’s global sites down.

In a note sent to clients in Australia, seen by Splash, CMA CGM and its local subsidiary ANL said some of its IT applications are unavailable today due to what the group described as an “internal IT infrastructure issue”.

The group’s emails are working as usual, the company said.

CMA CGM representatives in China, contacted by Splash today, said the company was aware of the sites being down and the company was looking into the issue.

“External access to CMA CGM IT applications are currently unavailable. IT teams are working on resolving the incident to ensure business continuity. We will keep you updated on the current situation,” a spokesperson at the group’s headquarters in Marseille told Splash today.

The spokesperson has yet to reply to widespread speculation that the IT outage originated at its China operations following a ransomware attack.

CMA CGM claiming an internal IT infrastructure issue does not necessarily mean the carrier has been hacked as other top carriers have in recent years. CMA CGM is the world’s fourth largest liner – the top three, Maersk, MSC and Cosco, have all suffered hacks in recent years, leading to massive losses.

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Sam Chambers

Starting out with the Informa Group in 2000 in Hong Kong, Sam Chambers became editor of Maritime Asia magazine as well as East Asia Editor for the world’s oldest newspaper, Lloyd’s List. In 2005 he pursued a freelance career and wrote for a variety of titles including taking on the role of Asia Editor at Seatrade magazine and China correspondent for Supply Chain Asia. His work has also appeared in The Economist, The New York Times, The Sunday Times and The International Herald Tribune.

Comments

  1. ‘ does not necessarily mean the carrier has been hacked’ but ‘does not necessarily mean the carrier has NOT been hacked’.

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