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Ten days on and CMA CGM is still struggling to get all its systems back online

In the 10th day since CMA CGM was hit by ransomware the company has yet to get its eBusiness functions back online and is now resorting to Twitter to engage with clients.

The ecommerce websites for CMA CGM, APL, ANL and CNC remain unavailable. In their place, the French liner has installed an online booking link for existing eCommerce accounts, which will be directly processed in the group’s system and confirmed by email by a local agency. This alternative service is available for dry containers and port-to-port.

CMA CGM is also directing clients to a manual booking form as well as INTTRA’s platform to book shipments.

With updates in short supply and clients increasingly irritated at the lack of communication on the IT outage, CMA CGM has taken to answering customer questions via direct messages over Twitter in the last 24 hours.

The attack on CMA CGM means that all four of the world’s largest carriers have been subjected to cyber attacks over the last three years.

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Sam Chambers

Starting out with the Informa Group in 2000 in Hong Kong, Sam Chambers became editor of Maritime Asia magazine as well as East Asia Editor for the world’s oldest newspaper, Lloyd’s List. In 2005 he pursued a freelance career and wrote for a variety of titles including taking on the role of Asia Editor at Seatrade magazine and China correspondent for Supply Chain Asia. His work has also appeared in The Economist, The New York Times, The Sunday Times and The International Herald Tribune.

Comments

  1. Hi CMA-CGM am shipper with booking # NAM 3870297. My container arrived at destination port last month. I have paid the quoted shipping fee but realized another outrageous fees of $17000 was added and my container has been denied bl to clear. The customs did a pop and tap on this container but sat there for 2 months while l checked with CMA it said on the website waiting to load. I even made several phone calls thinking my container got lost but they never told me any hold on customs until container arrived at destination. I think here there was negligence on either customs or CMA. I ask the CMA senior management to clear this problem. I will appreciate your help.
    Thanks
    Mike

    1. If a notice of arrival was not sent to you, it is considered agency failure and you should not be liable for the resulting fees. Don’t just reach out to your local CMA office but find contacts online for dispute departments for your trade at the Marseille Head Office. They should clear up the matter and waive or absorb the fees within 3-4 days.

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